Terms of Use

1. General Provisions

  1. The Trustisto web application provider is Trustisto Sp. z o.o., with its registered office at the following address: ul. Aleje Jerozolimskie 181B, 02-222 Warszawa, email: support@trustisto.com, Tax ID number NIP: 7011075703
  2. Trustisto web application (hereinafter referred to as “Application”) allows displaying on the Recipient’s website information generated based on previous actions of the Recipient’s website’s users.
  3. Application is available in the form of plans with different functionalities and usage levels. The price list is available at https://trustisto.com
  4. The Terms of Use (hereinafter referred to as “Terms of Use”) specify:
    • types and scope of services provided by electronic means by the Provider;
    • terms of use of Trustisto web application;
    • terms of concluding and terminating contracts;
    • complaints procedure.
  5. The use of Application is charged in accordance with Article 5 of these Terms of Use.
  6. Prior to concluding the contract, the Provider offers to the User free access to the Application (the so called Application Trial Period).
  7. The Provider bears no liability for problems or restrictions of technical nature in the hardware used by the User which make it impossible for the User to use the Application and Services offered by the Website.
  8. All matters not provided for by these Terms of Use shall be regulated by the Polish law, including Polish Civil Code.

2. Application Trial Period

  1. In order to learn the scope of the Application, the Provider offers to each Recipient free access, limited to a specific period, to the Application (so called Application Trial Period).
  2. Information on the length of the Application Trial Period is given on the Provider’s website: https://trustisto.com
  3. In order to get free access to the Application Trial Period, the User has to sign up in the Application (following the steps in the Application provided at https://trustisto.com > Dashboard > Sign up) and submit a statement that the User has read these Terms of Use.
  4. In order for the User to sign up, you have to create an account in the Application and provide the following: email address and password for the person authorised to register the Recipient in the Application.
  5. During the Trail Period, the user agrees to receive a message via e-mail about the functionalities of the application (onboarding).
  6. After the Application Trial Period has expired, in order to still have access to the Application, the User is obliged to complete Recipient’s details indicated when registering the company in the Application (in particular the following should be provided:
    • name of the Recipient’s company;
    • registered office of the Recipient’s company;
    • Tax ID number of the Recipient’s company;
    if the Recipient is a business entity) and purchase the plan.

3. Terms of Use of Application

  1. Access to the Application is via Internet only.
  2. Access to the Application is possible via one of the available Internet browsers (latest versions): Google Chrome, Mozilla Firefox, Opera, Safari, Microsoft Internet Explorer / Microsoft Edge.
  3. The Provider provides IT services related to Trustisto via Internet only.
  4. Prior to starting to use Trustisto and Provider’s services, the Recipient shall confirm that they have read and accept the Terms of Use and that they will follow it.
  5. The Provider represents that the Application is accessible to the Recipient continuously; it is, however, possible that the Provider will temporarily suspend the access to the Application for technical reasons (due to a breakdown, necessity to fix, maintain, modernize or expand the systems supporting the Application).
  6. In case of a technical interruption of more than 24 hours, the Recipient may extend the subscription period, during which the technical interruption took place, by as many days as the interruption lasted.
  7. In case of a change in the details required in the registration process, the Recipient in obliged to immediately make necessary corrections in their Application settings.
  8. The Recipient gets access to the Application by providing the email address, which is their login, and the password of the first User at registration; logins of consecutive Users of the Recipient are generated at the moment they are added in the Application Dashboard in the Your Organisation tab. The Application’s Provider bears no liability for disclosing by the User the login and password to third parties.
  9. The Recipient may check at any time their details provided to the Application at registration by logging into any Recipient’s User Profile; this way the Recipient may also modify and correct any errors.

4. The Contract

  1. The contract is understood to have been concluded between the Provider and the Recipient as at the moment of paying the subscription fee for the access to the Application, preceded by filling the registration form, setting up an account in the Application and submitting a statement confirming that the user has read the Terms of Use.
  2. The Contract is concluded for the period specified by the purchased subscription.
  3. Should the Recipient wish to conclude the contract with the Provider for another period, paying the subscription fee for another period (in accordance with the current price list) is understood as concluding the contract for another period.
  4. A person authorised to enter into legal transactions on behalf of the Recipient may register the Recipient in the Application. The authorisation in verified based on the entries concerning the Recipient in official registers of entrepreneurs.
  5. Prior to concluding the contract with the Provider, each potential Recipient is entitled to a free trial period of the Application. During the trial period, the Provider does not charge the Recipient. The length of the Application Trial Period offered by the Provider is published on the Provider’s website.
  6. During the Application Trial Period, the User may enjoy all Recipient’s rights and their rights and data are protected to the same extent.
  7. Each Recipient may terminate the use of Application before the end of the trial period, without giving the reason. The declaration of termination should be sent to the following email address support@trustisto.com.
  8. If after the expiry of the Application Trial Period the Recipient fails to pay the subscription fee, their account will be automatically blocked and then removed from the Application.
  9. Prior to deleting the account, the Provider always makes it possible for the Recipient to download their data from the Application.
  10. Paying the subscription fee by the Recipient for using the Application is the basis for continuing providing paid services within the Application.

5. Fees

  1. The Recipient makes payments for access to the Application and services provided by the Provider in the form of subscription for a specified period. The subscription fee depends on the period for which the subscription is purchased and the type of the subscription plan.
  2. The subscription fees are always published on the Application’s Provider website: https://trustisto.com.
  3. The subscription fee is a net value (i.e. does not include VAT). The subscription fee is expressed in: EUR, USD, PLN, depending on the Application language version.
  4. The first subscription fee should be paid after the Application Trial Period has expired, and after that, before the end of the period for which the subscription fee has already been paid. Minimum period to be purchased is 1 month.
  5. It is possible to automatically renew the subscription. This option is available only for credit card or PayPal payment methods.
  6. The subscription fee should be paid by credit card (Visa, MasterCard, American Express), express wire transfer or by PayPal using the systems of the selected provider:
    • PayPal (Europe) S.à.r.l et Cie, S.C.A. with its registered office in Luxembourg, R.C.S. Luxembourg B 118 349
    • PayLane sp. z o.o. with its registered office in Gdańsk, ul. Arkońska 6/A3, postcode: 80-387, KRS: 0000227278
  7. The subscription invoice is issued no later than on the 15th day of month following the month when the subscription fee for the Application has been paid, and it is available in the Users Dashboard.
  8. The invoice amount is calculated based on the price list published on the Application’s website. When calculating the price, special offers organized by the Provider and discounts awarded individually by the Provider are also taken into account.
  9. Any changes to the price list are published on https://trustisto.com and they will bind the Recipient as from the next subscription period. The Recipient may terminate the use of the service if they do not agree to new fees.

6. How the Application works

  1. In order for the Application to work correctly, it is necessary to integrate it with the Recipient’s website.
  2. Depending on the IT provider of the Recipient’s website, the integration may involve the following:
    • use of an existing plugin between the Recipient’s website and the Provider’s Application and configure it;
    • insert specific Provider’s Application scripts on the Recipient’s website.
  3. After correct integration, the Provider’s Application will:
    • collect data on selected events – event selection takes place during integration;
    • mark Recipient’s website users with individual identifiers which will be saved in cookies in order to research the event uniqueness and to delete the duplicates;
    • display in a selected form – to be defined during integration and defining settings in the Application Dashboard – notifications on events previously collected.
  4. The Recipient decides what type of events the Application is to collect.
  5. The Recipient understands and accepts the rules of operation of the Application.
  6. The Provider does not carry out the integration on behalf of the Client. The Provider provides ready to use plugins and instructions on how to integrate the Application using the scripts as well as the Provider replies to questions asked at support@trustisto.com.
  7. The Provider bears no liability for any damages occurring during integration, in particular damages resulting from incorrect embedding of scripts which may block the Recipient’s website.
  8. The Provider may carry out the integration as a separate service against payment. The terms of such service will be specified in a separate contract.

7. Termination of the Contract

  1. The Provider may terminate this contract with immediate effect if the Recipient:
    • acts illegally using the Application;
    • acts to the detriment of the Provider;
    • commits acts intended to breach safety of the data in the Application;
    • makes an unauthorised attempt to access the Application.
  2. After termination of the contract, the Provider allows the Recipient to download data from the Application, and immediately after that removes the Recipient’s account from the Application.

8. Temporary account block

  1. At the request of a court or law enforcement authorities, the Provider may block the Recipient’s access to their account in the Application for the period indicated in the request.
  2. The Provider may block the Recipient’s access to the account if the Recipient’s incorrect usage of the system puts the Application at risk.

9. Complaints procedure

  1. Any Recipient may file a complaint for failure to provide or undue provision of the service, incorrect operation of the Application or incorrectly issued invoice.
  2. The complaint should be filed electronically at: support@trustisto.com send from the email account provided at registration by a Recipient’s User in question.
  3. The complaint shall indicate the time and circumstances when the problem with the Application operation occurred.
  4. The complaint concerning an incorrectly issued invoice should indicate invoice number and its amount as well as it should state inconsistencies in calculating the amount.
  5. The complaints are examined within 30 days following the date of complaint submission. If in order to duly examine the complaint, additional information is required, prior to examining the complaint the Provider requests such information, and the period for examining the complaint starts from the date of delivering the requested information to the Provider.
  6. Decision on the complaint is sent to the Recipient’s email address provided at registration in the Application.

10. Responsibility of the Application’s Provider

  1. The Provider shall make every effort to ensure correct operation of the Application.
  2. The Provider bears no liability for any damages resulting from incorrect usage of the Application by the Recipient, from inserting false or incomplete data and faulty hardware, software or connectivity used by the Recipient.
  3. The Provider bears no liability for the Recipient’s loss resulting from the software breakdown, loss of data and temporary inability to use the Application. The Provider bears no liability for business decisions of the Recipient made in relation to the Application.
  4. The Provider bears no liability for damage made by disclosing the password or login by the Recipient to a third party.
  5. The Provider bears no liability for any acts or obligations of the Recipients resulting from Application’s operation, including accounting and tax obligations.
  6. The Provider bears no liability towards the Recipients for failure to provide or undue provision of the Services resulting from third parties’ fault (including telecom operators) or from force majeure circumstances.

11. Recipients Data

  1. The Privder is the Administrator of Users' personal data.
  2. The Provider as Administrator processes personal data in accordance with the provisions of Regulation of European Parliament and Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation - GDPR), Act of 10 May 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and other relevant provisions on the protection of personal data.
  3. All detailed rules regarding the processing of personal data are included in the Privacy Policy.

12. Changes to the Application

  1. The Provider reserves the right to modify the Application, in particular to extend its operational scope.
  2. The Provider will notify of any substantial changes to the Application via email.
  3. If the Recipient does not accept significant changes made to the Application by the Provider which decrease the scope of Application operation, the Recipient may submit a declaration of terminating the contract. The Contract shall be terminated as soon as the declaration is delivered to the Provider.

13. Final Provisions

  1. The Application’s Provider reserves the right to modify the Terms of Use.
  2. Any changes to the Terms of Use may occur in particular in case of:
    • technological of organizational changes in the Application’s operation;
    • necessity to adjust the Application’s operation and the Terms of Use to meet new laws and regulations.
  3. The Provider shall notify the Recipients of any intention to change the Terms of Use by publishing the content of the new Terms of Use on the Application website.
  4. The change to the Terms of Use becomes effective 21 (twenty-one) days of the date of publishing of the new version of the Terms of Use. If the Provider receives a written declaration that the Recipient does not accept new Terms of Use, the contract shall be terminated with immediate effect.
  5. Any disputes resulting from the contract (conclusion, performance and termination) made between the Provider and the Recipient are governed by the jurisdiction of Polish courts and shall be resolved pursuant to the Polish law. The court shall be competent for the place of business of the Application’s Provider.